We're going to confess a dirty little secret here: when we first started playing with the VE20, we didn't realize it was being branded and marketed as a RAZR. As we used it, though, it quickly became evident -- no one had to tell us this was a kindred spirit of the V3. For better or worse, the shape of the phone -- everything from the tapered upper edge of the display to the "chin" beneath the keypad -- looks and feels like an obvious evolution. You might call it a stepping stone in between the V3 and the V9, and considering that the V3 gets closer to its last breath on store shelves with each passing day (or so we hope), Moto and Sprint need something to slot in there beneath the mighty RAZR 2.

Call us insane, but for what the VE20 is, we liked it. It doesn't pretend to be a do-all, end-all superphone, nor does it try to wow you with its premium materials; it's just a decent midrange flip with what seems to be excellent build quality. The screen is exceptionally bright, clear, and rich, and the V9-aping secondary touchscreen is a nice touch (pun intended, of course). One area of concern: it froze up on us once, necessitating a restart, and the music app was completely broken in our tester. Our guess is that this'll be resolved in retail units or via a quick firmware update shortly after launch -- at least, it frigging better be.

The VE20 is available today for $99.99 on contract after rebates.

Sanyo handsets are like cats: you either love them or you just really, really loathe them with every fiber of your being. Sprint and Sanyo both seem to be pretty okay with that; clearly, not every phone in Sprint's lineup is going to be for everyone, and the Katana Eclipse is no different. Sanyo fanatic or not, though, our gripe list added up pretty quickly with this one, so would-be buyers might want to put it through a good workout in store before taking the plunge.

The phone's hinge design causes the upper half of the phone to rest behind the bottom half; that is, the intersection of the planes containing the two halves is not the center of the hinge (think MacBook, for example). We thought that felt a little weird against our face and made it more difficult to get a good seal between the earpiece and our ear. Also, the front of the phone -- arguably the most attractive of any Katana to date -- isn't the most user-friendly. The tiny external display was difficult to read even in a moderate amount of shade, and the music controls are nearly flush with the shell which makes actuating them trickier than it should be. Speaking of displays, the primary one is pretty small, leaving a huge gray bezel with no function whatsoever (don't be fooled by the white dots at the bottom, they serve no function other than to make you think that they're touch-sensitive soft buttons, which they're not).

It's not all doom and gloom, though. The dedicated speaker key is a nifty parlor trick, you've got a 1.3 megapixel cam in there, and it does stereo Bluetooth. Plus, it's a Sanyo, and we know that for a few of you out there, that's all that matters. For you guys, you'll be able to pick up the Katana Eclipse immediately for $99.99 with a new two-year contract.

Looks like that promised big-ass update for the Instinct has started to materialize -- but wait, there's a catch: it's going down piecemeal. Rather than receiving updates for a bunch of the Instinct's core components at once, app updates are being delivered in nice little bite-sized chunks because each app is individually "updated by the vendor, and the vendors set their own schedules," according to Sprint. By the time all is said and done, virtually everything on the phone will have been refreshed in one fashion or another; if you want to get into the nitty gritty, it looks like Picture Mail, the browser, YouTube, Sprint TV and Radio, Navigation, Email, the Music Store, and Visual Voicemail (among others) are all getting some love in this round. Many modern phones support OTA updates, but very few ever have the good fortune of getting bugs fixed and features added -- carriers are too busy turning their attention to the next great thing to bother sprucing up their existing lineups -- so it's refreshing to see Sprint seemingly putting some serious effort into getting the Instinct right. Keep it up, guys.

[Via Everything Samsung Instinct]

We won't even front with you -- we have some serious doubts about this one, but with all those other red handsets that have emerged on Sprint over the years, we suppose that image above has a sliver of credence. We've no details whatever outside of two more shots of the red HTC Touch Diamond (or Victor, to be proper) in the read link, but these could very well be someone's best shot at using Photoshop to gain 15 minutes of internet fame. What say you, dear readers? Real or fake?

[Via Brighthand]

PCS Mail -- a rarely used service which provided Sprint customers with an @sprintpcs.com email address -- is officially going away in 2009. The carrier has just posted up an informational site announcing that the service will be discontinued on December 31st, and there's even a few helpful links if you're struggling to understand how to move on with your life and train yourself to utilize another e-mail client. First Voice Command, now this -- anything else you're planning to shutter, Sprint?

[Via RCRWireless]

T-Mobile may have once been able to bank on J.D. Power's customer care survey to bolster its bag of bragging rights, but it looks like that's no longer the case, as Verizon has now finally edged it out, following a similar shift in J.D. Power's retail sales satisfaction survey last year. Not only that, T-Mobile actually fell to third place, behind Verizon's merger-mate Alltel. There isn't much of a spread between the top-ranked companies, however, with Verizon snagging a score of 103, Alltel scoring 102, and T-Mobile garnering a respectable 100. Only Sprint Nextel, which got a lowly 79, scored below the industry average. Among the other tidbits to be found in the survey, which included more than 11,000 respondents, is the fact that customers spent an average of 4.4 minutes on hold with customer service, a jump of 34% from the previous survey, while 49% of all wireless customers said they called in for help at least once, a minor uptick from the 47% reported last time around. That, J.D. Power says, is at least partly due to the "increasingly complex" wireless phones and services available nowadays.

It's not that Sprint's AIRAVE is minty fresh -- as a matter of fact, individuals in Indianapolis and Denver were able to pick one up last September -- but the device is brand new to the rest of the nation. The long-awaited CDMA femtocell (once dubbed the Samsung Ubicell) essentially acts as a super in-house signal booster, or, if you'd prefer, a mini Sprint tower sitting right beside your router. If the concept is ringing a bell, it's because you've certainly seen a similar setup with T-Mobile's @Home service. So, the real question here is can the AIRAVE really help your reception? And more importantly, is it worth the extra coin? Read on to find out.

Sprint's AIRAVE signal booster isn't officially on sale nationwide just yet (August 17th, for those curious), but for those anxious to pull the trigger (or merely mulling the decision), we've got a few hands-on shots to whet your appetite. The Samsung-made CDMA femtocell arrived at our doorstep today, and the packaging is about what you'd expect from Sprint: yellow, a hint of white, and more yellow. The device itself isn't too unwieldy, and it's certainly on the light side. There's definitely a port for hooking up a GPS antenna to keep users from taking this abroad and dialing up internationally (understandable, but what a bummer!), and everything else is pretty much par for the course. We'll be taking this thing for a spin here in a Sprint dead zone to see if it really lives up to the hype, but until then, feel free to peruse the gallery below.

Relax, take your shoes back off and put down your car keys -- the Katana Eclipse still isn't released, so there's no point in running down to your local Sprint kiosk just yet. We do, however, have a full range of photography that should temporarily keep would-be buyers' heads from exploding for a dearth of information about Sanyo's latest American clam. The phone looks like it might be the most attractive Katana to date, and Sanyo owners tend to be among the most fiercely loyal around, so we think this one should get some good play at the cash register. Check out the gallery, and keep the drool off your keyboard for once, will ya?

[Thanks, Opie33]

Still committed to iDEN, eh? After another relatively brutal quarter of lost cash, lost subscribers, and lost opportunities, word on the street is that Sprint might be rethinking its approach to its legacy push-to-talk network -- the obsolescence-bound spectrum it acquired via its purchase of Nextel a few years back for the questionable price of $35 billion. Given Sprint's current financial state, a liquidity crunch means that the carrier is looking to offload any salable piece; Nextel's not exactly the most attractive piece of that puzzle with a declining subscriber base, limited bandwidth, and a limited range of Moto hardware to back it up, but even at its current estimated value of $5 billion, analysts are suggesting that Sprint could be willing to bite at a deal. NII Holdings, which operates iDEN networks under the Nextel brand in Brazil, Mexico, and a handful of other Latin American countries, is being tossed around as a potential suitor, as are private equity firms looking to make a quick buck. How one goes about making a quick buck on a network as old and quirky as iDEN in the year 2008, though, remains to be seen.

[Via Phone Scoop]

How does that saying go? For every action, there must be an equal and opposite reaction, right? Well, to that end, Sprint seems to be the "equal and opposite reaction" to AT&T's and Verizon's actions, posting a net subscriber loss and a stable ARPU at a time when its competitors are posting huge net adds and rising ARPUs. Year over year, The Now Network has hemorrhaged 2.1 million customers, 901,000 of whom bolted in this quarter alone in a $344 million vat of red ink; what's worse, it says losses will increase in the next due to a "seasonal uptick in churn." That doesn't really compute, unless Sprint is actively suggesting that people are more likely to leave its network in the third quarter of the year -- but we obviously understand the need to come up with interesting and creative excuses for bad news when it comes to an ugly earnings report. Any way you slice it, the big boys seem to be eating Sprint's lunch at the moment without a clear-cut path to turning the tables. The silver lining, we guess, is that analysts had expected 906,000 customers to bolt, a full 5,000 more than actually left -- but unless those 5,000 are each holding $1 million-per-month accounts, there's not much of a diff there.

[Via mocoNews]

MobiTV has been around for quite awhile, and although it has seen its fair share of ups and downs, today's a day for celebration in the offices that remain. After hitting the 3 million mark in February, the company is now claiming that its benefiting from some 4 million subscriptions. Charlie Nooney, MobiTV's CEO, was quoted as saying that the firm was "thrilled to be on the cusp of mass market acceptance for mobile entertainment in North America." We don't know if we'd go that far just yet, but here's a tip of the hat to you anyway.

[Via RCRWireless, image courtesy of PDAsNews]

There's no doubt that both of HTC's forthcoming handsets (yeah, the Touch Diamond and Touch Pro) are coming to Sprint and Verizon. What we're still curious about, however, are the respective launch dates and the eventual names. phoneArena has it that the Touch Diamond will go by HTC Victor on Sprint and HTC Diamond on Verizon, with the former packing a slightly speedier CPU, an aluminum frame, accelerometer, 4GB of internal memory and EV-DO Rev. A support. As for Verizon's, expect it to boast half the RAM (128MB), a wimpier CPU, microSD expansion slot and a stainless steel frame. Moving on, we're told that the Touch Pro will be rechristined HTC Herman for Sprint and HTC Raphael (nice to re-meet you!) for The Network. Finally, we're clued in on a September 2nd release date for Sprint's Victor, while the Herman is expected a month later. As for Verizon? It'll probably be 30 or so days behind in both instances thanks to a presumed exclusivity agreement with its nemesis. Get all that?